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kenable Call Centre Telephone Handset/Headset Training Adapter Mute/Volume/Record

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Product description

  • DUAL HEADSET CONNECTION - Splits one telephone handset port into two RJ10 4P4C sockets, enabling supervisor and trainee to listen simultaneously for effective side-by-side call centre training
  • INDEPENDENT MUTE CONTROLS - Two separate mute buttons allow trainer or advisor to individually join or leave conversations without disrupting the call, perfect for listen-in monitoring or takeover scenarios
  • ADJUSTABLE VOLUME & RECORD OUTPUT - Built-in volume control lets you balance audio levels, whilst 3.5mm jack socket (cable included) connects to recording devices for quality assurance and compliance
  • COMPATIBLE WITH MAJOR HEADSETS - Works with all standard telephone headsets featuring RJ10 4P4C connectors, accommodating most call centre equipment from leading manufacturers without additional adapters
  • COMPACT CALL CENTRE SOLUTION - Lightweight, stylish unit stores easily when not in use, providing professional training capabilities for busy customer service environments and contact centres

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